Refund policy
MeshGift wants every customer to receive an item that matches the confirmed order and arrives in acceptable condition.
Because most of our products are personalized and made specifically for each customer, personalized products are final sale except when there is a verified product or fulfillment issue.
30-Day Claim Period
Problems must be reported within 30 calendar days after the delivery date shown by the carrier.
Claims submitted after this period may not be eligible for a refund or replacement.
Eligible Issues
An order may qualify for a replacement, refund, or store credit when:
- The product arrives damaged or defective.
- The customer receives the wrong product.
- The size, color, or personalization is materially different from the confirmed order.
- An item or essential component is missing.
- The product has a significant printing or manufacturing defect.
- The package is confirmed lost in transit.
- The product is materially different from its description.
Issues That Are Not Eligible
Refunds and free replacements are generally not available when:
- The customer changes their mind.
- The wrong product, size, color, quantity, or option was selected.
- The customer submitted incorrect spelling, names, dates, photos, or other personalization.
- An incomplete or incorrect shipping address was entered.
- The uploaded photo was blurry, dark, pixelated, cropped, or low resolution.
- There are minor differences in color, print position, spacing, size, or material.
- The product has been damaged through misuse, improper care, washing, chemicals, impact, heat, or normal wear.
- A claim is submitted more than 30 calendar days after delivery.
- A package marked delivered is missing or stolen and Shipping Protection was not purchased, unless the carrier confirms a delivery error.
- The item was refused, abandoned, or not collected from the carrier.
How to Submit a Claim
Email info@meshgift.com with the subject line:
Order Issue – Your Order Number
Include:
- Your order number
- The email address used at checkout
- A detailed description of the issue
- A clear photo of the complete product
- Close-up photos showing the problem
- A photo of the shipping label and packaging when applicable
- A video when necessary to demonstrate a functional defect
Please keep the product and original packaging until the claim has been resolved.
Returns
Do not return an item without receiving instructions from MeshGift.
Because personalized products generally cannot be resold, a physical return is not required in many approved cases. We may resolve the issue using the submitted photos and other evidence.
Unauthorized returns may not be accepted or refunded.
Available Resolutions
After reviewing the claim, MeshGift may provide one of the following:
- A replacement of the affected item
- A refund to the original payment method
- Store credit
- A partial refund when the issue affects only part of the product or order
Approved replacements are normally produced using the original order details. Requests to change the design, size, color, or personalization may require an additional payment or a new order.
When the problem was caused by MeshGift or our fulfillment partner, standard replacement shipping will be covered by MeshGift.
Refund Processing Time
Approved refunds are issued to the original payment method.
After a refund is issued, it normally takes approximately 3–10 business days for the payment provider or financial institution to display the funds.
The original shipping fee, expedited shipping fee, customs charges, and Shipping Protection fee are generally non-refundable unless the refund results from an error by MeshGift or a refund is otherwise required by applicable law.
Contact
Refund and replacement requests must be sent to: