Cancellation & Modification Policy
Most MeshGift products are personalized and begin production shortly after an order is placed.
Customers have a limited period in which to request a cancellation or modification.
Two-Hour Request Period
Cancellation and modification requests must be submitted within 2 hours after the order is placed.
The email timestamp will be used to determine when the request was submitted.
Send the request to:
Use one of the following email subjects:
- Cancel Order – Your Order Number
- Change Order – Your Order Number
- Address Change – Your Order Number
Information to Include
Include:
- Your order number
- The email address used at checkout
- A clear description of the requested cancellation or change
- The exact corrected spelling, date, size, color, address, or personalization when requesting a modification
Confirmation Is Required
Sending an email does not automatically cancel or modify an order.
The request is complete only after MeshGift confirms the cancellation or modification by email.
Requests Submitted After Two Hours
After the 2-hour period, production may already have started.
MeshGift cannot guarantee cancellations, design changes, size changes, address changes, or personalization changes after this period.
Orders that have entered production or shipment may not be cancelled or refunded because personalized products are created specifically for the customer.
Address Changes
Customers are responsible for reviewing the shipping address before completing checkout.
Address changes requested within 2 hours will be processed when possible. After an order has shipped, the customer may need to contact the carrier directly.
MeshGift is not responsible for a package delivered to an incorrect address submitted with the order.
Refunds for Approved Cancellations
When a cancellation is approved before production, the refund will be issued to the original payment method.
The payment provider or financial institution may require approximately 3–10 business days to display the refund.
Refused or Unclaimed Packages
Refusing delivery or failing to collect a package does not count as an approved cancellation.
Personalized items returned because they were refused or unclaimed are not automatically eligible for a refund.