FAQs
Frequently Asked Questions
Are MeshGift products made to order?
Yes. Most of our products are personalized and made specifically for each customer after an order is placed. Because production begins shortly after purchase, please review all personalization details carefully before completing checkout.
How do I personalize a product?
Select the available product options, enter the requested name, text, date, photo, or other personalization, and review the preview before adding the item to your cart.
Please make sure all spelling, capitalization, dates, sizes, colors, and photos are correct.
Is the product preview exact?
The preview is a digital representation of the finished product. Small differences in color, positioning, spacing, cropping, or scale may occur because of differences between screens, printing methods, and product materials.
These minor production differences are normal and are not considered defects.
Will MeshGift correct spelling mistakes automatically?
No. Personalized text is normally produced exactly as it is submitted.
We do not automatically correct spelling, grammar, capitalization, dates, names, or addresses because an unusual spelling may be intentional.
Can I change or cancel my order?
Changes and cancellations must be requested within 2 hours after placing the order.
Email info@meshgift.com immediately and include your order number and the requested change. Requests submitted after the 2-hour period cannot be guaranteed because production may already have started.
How long does production take?
Most orders require approximately 2–10 business days for production before shipment.
Complex products, large orders, and orders placed during major holidays or promotional periods may require additional time.
How long does delivery take?
After production is complete, standard shipping to the contiguous United States normally takes approximately 10–25 business days.
International orders usually take approximately 15–35 business days after shipment, depending on the destination, customs processing, and local carrier.
Delivery dates are estimates and are not guaranteed.
Do you offer free shipping?
Free standard shipping is available on eligible orders with a merchandise subtotal of more than $79, after discounts and before taxes.
Oversized items, special delivery services, and certain remote destinations may be excluded. The shipping charge displayed at checkout is the final applicable shipping charge.
Will I receive tracking information?
Yes. A shipping confirmation email containing tracking information will be sent when your package is dispatched.
Tracking may take 5–7 business days to display its first update after a shipping label is created.
Why has my tracking information not updated?
The carrier may not have scanned the package yet, or the package may be moving between facilities without receiving an intermediate scan.
Please allow up to 5–7 business days for the first update. Contact us if tracking shows no movement for more than 15 business days.
Why did I receive only part of my order?
Items may be produced at different facilities or have different production times. As a result, one order may be delivered in more than one package.
Each package may have a separate tracking number. There is normally no additional shipping charge for a split shipment.
Can you deliver to a PO Box?
Many smaller items can be delivered to a PO Box. However, oversized items such as canvases, posters, metal signs, and some large home décor products may require a physical street address.
When a physical address is required, we will contact you before shipment.
Will I have to pay customs duties?
International orders may be subject to import duties, taxes, brokerage fees, or customs charges imposed by the destination country.
Unless these charges are collected at checkout, they are the responsibility of the recipient.
What should I do if my item arrives damaged or incorrect?
Contact info@meshgift.com within 30 calendar days of delivery.
Include your order number, a description of the issue, clear photos of the complete product, close-up photos of the problem, and a photo of the shipping label.
After reviewing the information, we may provide a replacement, refund, or another appropriate resolution.
Can I return a personalized item because I changed my mind?
Personalized products are created specifically for the customer and are therefore final sale unless they arrive damaged, defective, incomplete, or materially different from the confirmed order.
Products cannot be returned because of a change of mind, an incorrectly selected size or color, or an error in customer-submitted personalization.
Why does the color look slightly different from my screen?
Screens display colors differently, and printed colors can vary slightly depending on the product material and printing process.
Minor color variations are normal and do not qualify as defects.
How do I contact MeshGift?
Email us at info@meshgift.com or submit the form on our Contact Us page.
For order-related questions, always include your order number and the email address used at checkout.